- PLAN COMPARISON
- THE WRANGLER
- THE LONE STAR
- TERMS & CONDITIONS
What’s Included?
The Wrangler
The Lone Star
Cost
$75/mo
$175/mo
Leak Protection & Repairs
Motor Failures
Filter Housing Replacements
Plumbing Protection
One Time 10% Merch Discount
Weather Damage
Freeze Damage
Rust Damage*
Priority Service
Full Protection on all Parts
One Time 15% Merch Discount
Annual Inspection
One-Time Cleanings
Intentional or Negligent Damage
Accessories & Heater Coverage
*after initial assessment
Basic Care: Includes common repairs and keeping equipment running smoothly. Available in the Austin, TX area only.
Pricing: $75 per month with a four-month minimum. We recommend a minimum term to ensure consistent care and savings for you.
What’s Included?: Get basic protection against the most common issues such as:
- Leaks
- Motor failures
- Filter housing replacements
- Plumbing replacements if a hose becomes cracked or damaged due to normal wear and tear
Get guaranteed repairs within five business days (Austin, TX area only). Keep your pool protected and save money from costly repairs!
What’s NOT Included?: See Terms & Conditions for more details.
- Add-ons & Accessories
- Cleanings Services
- Damage caused by freeze or user error
- Unapproved Modifications
- Intentional or Negligent Damage
- Rust Damage or Rust Issues
- Weather-Related Damage
Accessories and Heaters Coverage are also not included in the Extended Protection Plan. One-time cleanings are not included.
BONUS: Get 10% off all Cowboy Pools™ Merchandise and Accessories!
Complete Care: Top-tier coverage for leaks, malfunctions, and replacements, guaranteed to be serviced within 3 business days. Available in the Austin, TX area only.
Pricing: $175 per month with a four month minimum. We recommend a minimum term to ensure consistent care and savings for you.
What’s Included?: We’ve got your back! If anything goes wrong with your pool’s structure or plumbing, not caused by user error, our team will repair it at no extra charge.
Please see "What's NOT Included" section + Terms & Conditions for more information.
Parts Replacement: If something breaks, we replace it—no surprise costs for valves, connectors, or seals.
Pump Replacement: If your pump fails, we’ll replace it, so your pool is always up and running.
Annual Inspection: Keep your pool in top shape with a yearly check-up from our experts.
Priority Service: Protection Plan members jump to the front of the line for any repairs or replacements.
Liner Warranty: Get extra protection for your Cowboy Pool liner, extending your peace of mind even further. Rust is included (after initial assessment). Perfect for those who want the ultimate in care without the need for regular cleanings.
Why Choose the Lone Star Plan?
Save Money: Typical repairs and replacements can cost hundreds or even thousands, but with our plan, you're covered.
Stay Cool All Year: With priority service and coverage, your pool stays in tip top condition longer.
Hassle-Free: No need to worry about surprise repair bills.
Get protection against mechanical issues and equipment repairs, even weather-related damage and rust (after initial assessment).. This includes but is not limited to: leaks, any/all malfunctioning parts (pump motors, housings, connections, fittings), tank or liner replacements as well as heater repairs and replacement units. Available in the Austin, TX area only.
Plus, get expedited repairs, guaranteed to be completed within 3 business days.
What’s NOT Included?: See Terms & Conditions for more details.
- Add-ons & accessories
- Cleaning Services
- Damage caused by user error
- Unapproved Modifications
- Intentional or Negligent Damage
Accessories and Heaters Coverage are also not included in the Extended Protection Plan. One-time cleanings are not included.
BONUS: Get 15% off all Cowboy Pools™ Merchandise and Accessories!
Cowboy Pools® Equipment Protection Plan Terms and Conditions:
Equipment or parts that fail as a result of a manufacturing defect during the first year from purchase period will be either repaired and/or replaced at the sole discretion of Cowboy Pools™ and at no charge to the original purchaser. Parts which are found defective during this period, except as a result of freezing, flood, fire, accident, lightning, negligence, improper use, or care, shall be repaired or replaced, at our option.
The protection plan set forth herein is void if the product is repaired or altered in any way by any persons, agents, or representatives other than those authorized hereunder. This Cowboy Pools EPP extends solely to the original purchaser of the product on the date of purchase and is not transferable. Equipment must be purchased at www.cowboypools.com.
Cowboy Pools EPP coverage applies to residential customer purchases only. This includes short term rental owners of residential properties. All manufacturers’ warranty exceptions remain in full force and effect.
For any parts and equipment that are covered under the Hayward 1-year warranty, we will send you a pre-filled form to email to Hayward to dispatch help with your Hayward issue. For all parts that are not covered under Hayward’s warranty,
What parts are covered?
Filter and pump including all parts and hosing is covered for 1 year from purchase from Cowboy Pools™. Wear and tear on parts not included. Hoses, seals, gauges, baskets, and O-rings are covered for defects in materials and workmanship for 30 days from the date of purchase.
Residential at-home service labor is not covered
Damage caused by user error (ie. misuse of the system or negligence) is not covered under these plans. Cowboy Pools™ reserves the right to determine if any damage is caused by user error and which items fall under accessories and add-ons.
Unapproved Modifications: If the customer makes modifications to the pool outside of our recommended setup or without notifying Cowboy Pools, those repairs may not be included.
Intentional or Negligent Damage: Damage caused by improper use or failure to maintain the pool may not be covered.
Process:
In order to obtain the benefits of this Cowboy Pools EPP, the original purchaser of the product must complete a service request form, as found at https://www.cowboypools.com/pages/contact-repairs as soon as possible after a discovery of the defect, but in no event later than the expiration date of the protection period.
Proof of purchase is required for Product Protection service. To obtain service or repair, please contact the place of purchase or the nearest authorized Hayward warranty service center.
Cowboy Pools is not responsible for any cost of shipping or transportation of the equipment or parts thereof to or from the service representative. Cowboy Pools is not liable for any loss of time, inconvenience, incidental expenses such as telephone calls, travel costs, labor or material charges incurred in connection with the removal or replacement of the equipment or any other incidental or consequential damages. For warranty validation and services, the original purchaser must retain this certificate, along with serial number of parts in question and proof of purchase from Cowboy Pools.
We reserve the right to raise the price of EPP's or cancel coverage at any time.
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